Duration: 2 days

Course outline:

1. Orientation and program plan: to review the program, set ground rules, and address initial needs;

2. What do they look/sound like: to identify initial perceptions of what people from another culture look and sound like, compare those perceptions with how you think they perceive you;

3. Why do they, don't they: to identify annoyances, problems, frustrations when working with people from other countries;

4. Cultural differences: to identify some of the key differences between Asian and Western cultures and where the participants see themselves and others on continuum;

5. Cultural lenses: to understand the influence of upbringing and experience has on cross-cultural relationships;

6. What do they expect: to learn some of the behaviors that people from other cultures expect;

7. Assertiveness: to learn four assertiveness models that help improve cross-cultural communication;

8. Listening: to reinforce and learn new listening techniques to help improve communication;

9. Asking questions: to understand the benefits of asking questions and come to feel more comfortable asking questions;

10. Feedback: to learn an effective method for letting others know what you think;

11. Conflict management: to learn effective ways to deal with conflicts;

12. Etiquette: to learn some key etiquette issues from other cultures;

13. Cross cultural guide: to set an action plan for improved teamwork and effectiveness