Introduction:

People with higher EQ are more influential and successful in communication. Why? Because EQ has everything to do with communication skills. We need EQ to understand our emotion,to improve interpersonal relationship, etc. And communication, the fundamental factor of management, decides whether other management skills can be fully developed. For EQ training, we have five lessons: Self-cognition, Self-control on emotion, Self-motivation, Emotion understanding and Interpersonal relationship management; while the training of communication skills will be divided into four stages: Self communication, One-to-one communication, Group communication and Leadership over others.  EQ is closely related with communication skills and it highlights the “emotion” in communication. Generally, EQ management is the process of understanding “emotion”, experiencing “emotion” and finally using “emotion”.

The course is designed as a combination of psychological theory and practical training of typical skills in real-life communication, encouraging employees to improve EQ in effective ways.

Duration: 2 days

Objective:

1. To understand EQ and communication
2. Self-recognition and self-improve EQ
3. To be able to express well difficult emotional and body language
4. Grasp communication training methods

Training audience: 1 year or below new managers/Potential key talents wh will be promoted to manager within 1 year

Course outline:

Module 1:

1. Understanding of EQ and communication
2. Collect questions and set learning targets
3. Five aspects of EQ and four stages of communication
4. How to carry out excellent communication

 Module 2:

1. Understand yourself and face your inner anxiety positively 
2. Harmony can bring harmonious communication
3. Self-awareness leads to higher EQ

Module 3:

1. Certain emotion required in handling complicated communication
2. Understanding of the 3 layers of `Communication under high conflicts`
3. Irrationality and EQ
4. Improve EQ by Communication Module, "Receive-Resonate-Output"
5. How to cope with negative attitude?
6. How to communicate with people of different personalities?
7. To achieve resonance: Praise & Anchor
8. To persuade: Triangle Strategy

Module 4:

1. The secret of EQ: Body language
2. Three rules to observe body language
3. Analysis of typical body language and emotion in communication
4. Analysis of the influence of body language
5. How to make use of the influence of body language

Module 5:

1. Practice: all-sided communication and five typical scenarios
2. How to communicate with your boss? And how to understand your communication with him/her?
3. How to understand the listener and yourself in communication?
4. Request, refuse, apologize, criticize, praise