Introduction

A training course specifically designed for those individuals who will be responsible for consulting with key stakeholders and the public. The course helps create an understanding of the importance of effective engagement with groups and individuals. As well as presenting to audiences, it is important to know how to engage them and deal with their different needs and interests.

The aim of this 2-day course is to address the specific needs of the participants.

The course will provide an opportunity for participants to develop the confidence, skills and ability to engage with different stakeholder groups.

Outcomes

By the end of the course participants will:

• Be more confident in their ability to engage with different groups.
• Understand the importance of thorough planning and preparation before engaging a group.
• Know how to structure a presentation and use different media.
• Build rapport and trust with audiences.
• Understand how new planning law relates to Development Management throughout the UK.
• Understand and apply different techniques when engaging and consulting with different groups.
• Know how to deal with participants’ questions.
• Be aware of a range of strategies for dealing with challenging participants and apply these skills.
• Have received feedback to help improve their skills.

This is a highly practical course during which participants will have several opportunities to lead and present to small groups. After each engagement groups will critically appraise their own and others’ efforts.