Course Objectives:

After the two days of training, graduates will better understand their own communication habits and be able to use different skills and methods to overcome barriers. They will learn how to create effective internal and external communication methods that improve cross-functional relationships.

Course Outline:

1: Getting to know yourself

Building up self-awareness

Test: your characteristics

2: Transparency

Why do we need to be transparent?

Factors that impact our transparency

Transparency & feedback

3: Other factors impacting interpersonal relationships

Individual particularity

Extremely conceited – Obstacle of interpersonal relationships

Quality of a relationship between two people

4: Barriers to communication

Analysis of communication

Analysis of a self-expressive situation

Analysis of communication modes/styles

5: Cross-functional co-operation

Setting up common targets

Trust is the base of communication & cooperation

Better understanding of others’ positions

Avoiding negative communication

6: Cross-functional cooperation & conflict management

How to reduce conflict?

How to solve conflict?

How to say “No”

How to give “constructive criticism”

7: Interpersonal skills in the office

Who is your internal customer?

Establish an individual image

10 Tips for effective communication